EY’s vision is about helping you achieve professional and personal success. Life’s challenges can sometimes seem overwhelming — that’s why the firm provides you with access to several external services, including the EAP (by TELUS Health). You can reach EAP (by TELUS Health) any time of the day or night by calling 844-880-9142.

Top talent comes in different packages. We invest a great deal to recruit and develop the best people, and to create a culture that allows each person to contribute fully to our success. This means that we value the contributions of people from all backgrounds and perspectives — including people with a range of abilities and disabilities.

Quick Navigation

EAP (by TELUS Health)
Mental Health Benefit
Healthcare Online
Teledoc Medical Experts (Formerly Best Doctors)
Backup Child & Elder Care
Everyday Caring & AccessAbilities
EY Mindfulness
Other Resources

EAP (by TELUS Health)

EAP (by TELUS Health)
Confidential 24 / 7 / 365 Comprehensive
From tough and challenging situations, to life’s happy changes, the EAP (by TELUS Health) program provides answers, support, tips and strategies for all of life’s transitions.

If you need help for any reason, call EAP (by TELUS Health). It’s voluntary, confidential and available at no cost to you. You can reach EAP (by TELUS Health) any time of the day or night by calling 844-880-9142. Visit EAP (by TELUS Health) for access to information on wellbeing issues and reference materials, such as books, articles and Web links.

More information can be found on the HR Connection.

Nurturing Mental Wellness: Cultivating compassion in the workplace, which will feature articles and video content. Please click on the below link for further details.

Canada (English)

Canada (French)


If you are experiencing overwhelming stress, worry, negative thinking or other feelings that are getting in the way of what’s important, you don’t need to keep struggling.

MindBeacon is an innovative digital Cognitive Behaviour Therapy (CBT) solution that works effectively for people who are experiencing mild to moderate symptoms of depression, anxiety and other related concerns, at no cost to you.

CBT is a psychotherapy approach that helps you develop skills to change negative and anxious thinking, so you can feel and function better. Numerous clinical studies over many years prove the effectiveness of CBT in helping people overcome a range of concerns related to mental well-being. To start your assessment, please press here.

MindBeacon now offers therapy for insomnia, available to all EY employees and family members at no cost. Sleepless nights full of tossing and turning, days full of fatigue where we feel as though we’re sleepwalking through our lives at work and home – insomnia can be a source of great frustration and anxiety. It can also lead to irritability, a loss of focus, and depression.

If you’re struggling with insomnia, and want to find the sleep you need, MindBeacon can help.

MindBeacon now provides Cognitive Behavioural Therapy (CBT) for insomnia. It’s digitally delivered, straight to your phone, tablet, or computer, and is designed to help you uncover the relationship between your thoughts, feelings, and sleep-related behaviours; by doing so, you can change longstanding patterns and work towards developing healthy sleep habits. MindBeacon therapy is guided by a registered mental health professional, and is there for you anywhere, anytime you need it.

Find out how MindBeacon digital therapy can help improve your quality of sleep. Visit www.mindbeacon.com/bey747 today.

MindBeacon digital therapy webinar here.
Mental Health Questions You’ve Always Want to Ask webinar here.

Sleep and Your Mental Well-Being webinar here.

Being There: How to Support Someone With a Mental Health Concern webinar here.

MindBeacon Articles:

  • Setbacks at work? Here’s how to get over it- article here.
  • This is how depression can feel- article here.
  • Need new ways to deal with stress? Here’s four- article here.
  • This is how anxiety can feel- article here.
  • Stressful times head your way? Here’s your mental health prep list article here.
  • Signs you may be experiencing PTSD article here.
  • MindBeacon digital therapy webinar here.
  • Mental Health Questions You’ve Always Want to Ask webinar here.
  • Frustrating co-worker? You can handle this in health ways here.
  • Understanding panic attacks and how to stop having them here.
  • Learn, Listen & Lift Up: How to support someone struggling with mental illness here
  • Beginning MindBeacon: 3 tips to make the most out of your therapy here.
  • How to tell if someone is struggling with mental health article here
  • PTSD: Who it affects & why article here
  • How to tell your co-workers you’re struggling with mental health here
  • How to Find the Best Therapy for You here
  • The Relationship Between Alcohol and Your Mental Health here
  • GAD. SAD, & Panic Disorder: What’s the Difference? here
  • Workplace Stress: It’s actually not all bad! here
  • How Can MindBeacon Therapy Help Me? here

Mental Health Benefit

EY offers a $5,000 mental health benefit for all EY staff and eligible dependents who the employee elected coverage for under the medical plan. This includes coverage for the following practitioners that are registered and licensed provincially:

  • Psychoeducator
  • Psychologist
  • Registered Social Worker
  • Psychoanalyst
  • Psychotherapist
  • Clinical Counsellor
  • Marriage / Family Therapist
  • Addiction Counselor

Healthcare Online

Healthcare Online is available to all benefit plan members and dependents at no cost to you. Healthcare Online is here to support you and your family with primary care needs, including mental health resources, as a part of your health benefits.

Healthcare Online is powered by TELUS Health Virtual Care, an app that can be used for many of the concerns that would otherwise take you to the doctor’s office, including diagnostics, medical advice, prescriptions (new and renewal), mental health support and specialist referrals. With this new virtual service, you can stop missing out or delaying care because of wait times and inability to book appointments.

Healthcare Online is an on-demand healthcare service available 24/7 for your health and wellness needs, all from your mobile device or computer in English or French. Service is delivered through the TELUS Health Virtual Care app and gives you secure access to Canadian healthcare professionals for appointments and treatments. You now have a new way of accessing top quality primary care. For information on how to register, please access the guide here.

To learn more about Healthcare Online please go to: manulifehealthcareonline.ca (you must use Chrome or Edge)

How to access Healthcare Online

Access Healthcare Online here.

Watch this short video for instructions on how to activate your account.  It’s easy, just download Akira via the App Store or Google Play and log in with your Manulife insurance certificate number (your 7-digit LPN).  The plan number is 50221.

For more information, please access the Virtual Healthcare Overview here or Frequently Asked Questions here.


This health and wellbeing online platform is available to you and your family. LifeSpeak features videos and podcasts, in both English and French, on more than 45 relevant health topics, with action plan downloads available from world-class experts in real time. Watch anywhere and anytime to help you overcome hurdles, have tough conversations, accomplish personal goals and manage day to day life both at work and at home.

Easily accessible wherever you are, LifeSpeak offers confidential, 24/7 information on subjects such as healthy eating, finances, communications skills, mental health and relationships. The topics included in the LifeSpeak library are organized in categories which include video, audio, and action plans related to the division subject.


How to Access LifeSpeak
You can access LifeSpeak from your work computer via My Library.
You and your family can access EY LifeSpeak from home or on a handheld device with the following log-in information:

Corporate ID: canada

Teledoc Medical Experts (Formerly Best Doctors)

Teledoc Medical Experts can help EY employees (and their dependents):

  • Understand your medical condition
  • Obtain an expert second opinion
  • Navigate the health care system
  • Find a specialist that is right for you
  • Ensure the right diagnosis and treatment

It is completely confidential and voluntary. There is no cost to you.

If you are interested, you can contact Teledoc Medical Experts at 1 877 419 2378; simply state that you are an employee of EY and explain the situation.

Teledoc Medical Experts Articles

Backup Child & Elder Care

We all know how important our families are. Providing backup dependent care services means that you can feel assured that your loved ones are receiving high-quality care when your regular provider is not available. Whether for a child, an ill spouse or partner, an elderly parent or other relative, these services provide peace of mind. Any individual who counts on you as a primary caregiver qualifies to receive care. These services support you to fulfil your personal and business responsibilities.

You can use the backup-care services whenever you experience an interruption in your normal care arrangements that would otherwise prevent you from working. Reasons include:

  • Business travel
  • School closures
  • Regular caregiver is ill or taking vacation
  • Dependent you are responsible for is ill and requires care at home
  • Your spouse or anyone else you are responsible for is recovering from medical treatment
  • You are in-between permanent caregivers

Backup care is available in most major cities across Canada

How to access the services:

Centre-based back-up child care: 

You will be contacted within 24 hours Monday–Friday (up to 48 hours on weekend).

Adult/elder care back-up care support:

Please be sure to identify yourself as an EY employee, provide your 7-digit LPN and who the service is for.

How the service works:

You can receive up to 100 hours of firm subsidized backup care-giving services each calendar year through Kids & Company. If both spouses/domestic partners work for EY they each have a 100-hour allotment. New hires are immediately eligible for the 100 hours of back up care. If you experience problems registering for the service, please contact EY Benefits and they can verify that you are working with our firm.

The hours can all be for one type of service or a combination of services for all your dependents, up to a maximum of 100 hours per calendar year.

Backup-care services can be used only when you are unavailable due to work-related reasons. Therefore, you cannot use the 100 hours of subsidized care for required care arrangements during your personal time. In addition, you cannot use these services for yourself.

You can also purchase additional emergency or full-time care from Kids & Company at their normal rates. Please note that no portion of additional care services are paid for or reimbursable by the firm.The firm subsidizes most of the cost of this subsidized care, recognizing that when your regular care system breaks down, you are typically still paying for your usual arrangements.

More information:

Learn more about EY’s backup care policy, including employee cost and on-going or long-term care referrals, on the HR Connection (under Extra Perks).Kids & Company webinars can be accessed at: https://kidsandcompany.com/corporateperkpartners/

Password: kidcoperks

Everyday Caring & AccessAbilities

Everyday Caring enough to ask

 At EY, we put caring into action – by being there for someone when we Notice, Ask, Listen, and Act. That is how we can make a difference.

How do you know if someone needs support? Have you seen changes in a person’s:

  • Physical appearance – low energy, weight gain or loss, poor grooming, more fidgety or nervous
  • Mood – irritable, overwhelmed, anxious or worried, emotional, and prone to anger or sadness
  • Behavior – withdrawn, distracted, lacks enthusiasm, avoids social situations, shows signs of substance misuse, change in performance
  • Expression – negative outlook, confused or irrational speech, making situations personal

Everyday Caring empowers you to build a better working world within your peer group, engagement team, and beyond. Noticing when a person may be struggling with a problem is the first step to making a difference. This quick reference guide helps you to prepare for a conversation with a person you may be concerned about.  Showing empathy and actively listening creates a trusting atmosphere where people feel confident in seeking help.

For you as a LEADER is for managers and leaders that want to get started on conversations with your team. The guide offers practical insight and guidance to manage and support your team’s mental health and overall wellbeing.

For more information please contact the Canadian AccessAbilities Network: accessabilities@ca.ey.com


Inclusiveness is key to our culture. Those with diverse abilities are present in all of our service lines and at all levels, from entry level auditors to mid-level tax advisors to engagement partners. As a result, our diverse teams offer different perspectives and points of view that ultimately result in high-quality client service.

Our mission is to empower and enable all our people with all their varying backgrounds, characteristics and abilities – to deliver exceptional client service, be part of high-performing teams and drive our competitive advantage in the market.

More information on EY’s commitment to accessibility can be found on the HR Connection.

Watch this short video for instructions on how to activate your account.  It’s easy, just download Akira via the App Store or Google Play and log in with your Manulife insurance certificate number (your 7-digit LPN).  The plan number is 50221.

For more information, please access the Virtual Healthcare Overview here or Frequently Asked Questions here.

EY Mindfulness

EY Mindfulness
Check out the EY Mindfulness Network, as well as their SharePoint site and Yammer group. The network also has a Newsletter you can subscribe to.

Check out the Canada Mindfulness Newsletter

Other Resources



  • Free, Canadian website
  • Provides the ability to track your symptoms over time

Coping with Political Unrest Resources

Government of Canada

Visit Government of Canada site to learn about mental health, mental illness and related services in Canada.

7 tips to keep your mental health on track:

  1. Pay Attention to how you are thinking and feeling
  2. Make time  for regular physical activity
  3. Keep a healthy diet. Avoid nicotine, artificial energy drinks or other energy supplements
  4. Get enough sleep Aim to sleep 7-9 hours per night
  5. Surround yourself with positive emotional support. Avoid isolating yourself
  6. Use relaxation techniques such as meditation, deep breathing or other forms of physical relaxation
  7. Seek mental health counseling  and psychiatric care if needed


The Canadian Mental Health Association (CMHA), founded in 1918, is one of the oldest voluntary organizations in Canada. Each year, they provide services and supports to more than 1.3 million Canadians through the combined efforts of more than 11,000 volunteers and staff across Canada in over 330 communities. As the nationwide leader and champion for mental health, CMHA facilitates access to the resources people require to maintain and improve mental health and community integration, build resilience, and support recovery from mental illness. To learn more, please click here.

Not Myself Today
Mental health is everyone’s business.  Let’s take care of it.

With 500,000 people missing work this week due to mental illness, the mental health of employees can no longer be ignored. Not Myself Today is based on a shared insight – the feeling of not being oneself – that connects people to the topic of mental health and helps builds empathy for those who may be facing challenges.

Centre for Addiction and Mental Health
The Centre for Addiction and Mental Health (CAMH) is Canada’s largest mental health and addiction teaching hospital, as well as one of the world’s leading research centres in the area of addiction and mental health. CAMH combines clinical care, research, education, policy development and health promotion to help transform the lives of people affected by mental health and addiction issues.

Workplace Strategies for Mental Health
Workplace Strategies for Mental Health is the primary vehicle through which the Great-West Life Centre for Mental Health in the Workplace makes free information, tools and resources available to employers and organizations who recognize that a healthier workplace can improve their bottom line.

Harvard Business Review – Stress
The Harvard Business Review website has a large selection of articles on various topics including anxiety, mindfulness, and managing stress.